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Customer Service

Your purchases support our many activities and help preserve and promote awareness of the rich cultural legacy of the region. Thank you!

Please note: We are unable to fill orders on holidays and during the university's spring and winter breaks.

Accepted Forms of Payment

Visa | Mastercard | Discover | American Express | Debit cards | Cash | Check

Order Online

All orders placed after 1:30 p.m. will be processed and shipped the next business day. You will be notified if an item you’ve purchased is placed on backorder.

Order by Phone

Please call 512.245.2313 to order Monday through Friday, 8:30 a.m. – 4:30 p.m. Central time. Please have your credit card, billing address, and shipping address ready when placing your order.

Sales Tax

A sales tax of 8.25 percent must be applied to all orders, even if the order is shipped out of state.

Shipping and Handling Charges

Packages are shipped FedEx Ground. A street address and working phone number are required for all shipments.

Please allow approximately 10 days for shipping, although most orders will arrive sooner. If you have any questions regarding your shipment, please call 512.245.2313; we can track your shipment through FedEx Ground.

The shipping and handling charge is $10 for the first item, and increases $2.50 for each additional item. We are unable to offer expedited shipping. We will ship internationally, please call 512.245.2313 to place your order and receive instructions for payment.

Return and Exchange Policy

All returns or exchanges must be completed within 45 days of order date and must be accompanied by a receipt for a refund or exchange. Returned items should be in the original packaging.

If you receive a damaged item, please return it to us. You will not be charged shipping for your replacement. We cannot ship a replacement item until the damaged one has been received. Sale items are nonreturnable unless damaged.

Purchasing Photographs

The Wittliff Collections does not sell photographs, but we are happy to assist by putting you in touch with the galleries who sell the works of artists represented in our holdings. Please call 512.245.2313 for assistance.

Bill Wittliff’s photographs, including those taken on the set of the Lonesome Dove miniseries, are available at the following galleries:

The Stephen L. Clark Gallery in Austin, Texas. 512.477.0828.

The Andrew Smith Gallery in Santa Fe, New Mexico. 505.984.1234

Privacy and Security Policy

We value your privacy and pledge not to provide any information you may furnish us to a third party. We will not sell your information to telemarketing or other companies. We may add your email address to our own mailing list, but we will not share this with third parties

On all online, phone, and credit-card purchases, we collect billing name, address, and phone number, and ordered merchandise for payment processing. Credit card information is not stored. We can look up the transaction by your name and phone number if necessary.

Contact Us

Phone: 512.245.2313